Shipping, handling and packaging charges are calculated based on actual weight (kg) or volumetric weight (packaging weight, kgs) whichever higher. The calculated weight and price is shown in your shopping cart and during the checkout process. Fuel surcharge and handling charges are included in the shipping quote. GST charge for the shipping is not included in the quoted shipping charge. It will be calculated in the final quote during payment confirmation. Please take note we do not charge GST. The GST is charged by the courier company for shipping only.
Orders received and verified paid via online banking or CDM/ATM cash deposit, Monday through Friday are usually shipped within 3-4 working days. Orders received on Saturday, Sunday and public holiday will be processed and shipped on the 3-4 next working days. Please do informed that all orders will be pickup up from us by the appointed courier company and sometimes there will be missed pick up thus results in late delivery. No shipping on weekends and public holidays.
Currently we are operating 100% ONLINE and all orders are shipped using courier. Currently no pickup or walk in available for our customers.
Please make sure someone is at the delivery address to sign your parcel. The courier might call your provided phone number. If your delivery address is at a public area (i.e: school, college, university or office) please take note of your parcel arrival date and make sure you received your parcel within the delivery time frame.
We reserved the right to charge for re-send of order if the package is returned by the courier due to failure of collection.
Once we have shipped, it is your responsibility to track your parcel. It might be advisable to contact your selected courier services if you need to arrange your shipping schedule. We are happy to assist to track your parcel if you need help.
If a Parcel Post package arrives damaged, please notify us. Kindly fill in the Return Form and ship the item back to us (at your own cost).
Kindly contact us if you need any assistance and we would be happy to help.
Shipping in Malaysia
Depending on your shipping address, a few choices will be made available to you during checkout. You can select according to your preferences and budget. Currently these are your choices:
1. EasyParcel – Please visit EasyParcel webpage for more information.
2. IMPORTANT: You are advised to choose Poslaju or Skynet for faster shipping and delivery.
3. We will contact your by call or messages, if your selected courier method is not suitable to ship your parcel and new arrangement will be made accordingly.
Shipping outside of Malaysia
We ship worldwide to selected countries only. Currently this site only calculates shipping costs to Singapore and Brunei. We will quote shipping charges for other international customers via email. Contact us for a quote. Shipping for international customers (other than Singapore & Brunei) is via selected registered courier. Payment term for international customers is by PayPal only.
We CANNOT ship aerosols, flammable items, or items containing hazardous chemicals outside Malaysia. In addition, the sale of certain items may be restricted based on the country's customs regulations.
Importing laws and regulations varies in between countries. Because of these differences, shipping, handling charges, duties, custom clearance, taxes and tariffs are the responsibility of the buyer.
International Delivery Standard (Air Mail)
All transit times are subject to Customs Clearance, transport conditions (e.g. boat traffic in certain areas) and volume of mail traffic.
All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.